EastendHomes monitors performance across the organisation through a number of Key Performance Indicators (KPIs).
We provide reports on our KPIs on a quarterly basis to the main EastendHomes Board and our Service Review Committee. Our estate boards also receive regular information on performance, and the Resident Scrutiny Panel use performance information to inform their research into our activities.
EastendHomes residents have selected their top ten priorities from our list of Key Performance Indicators, reflecting the range of services provided. Performance against these top ten indicators is included in each of our quarterly newsletters. We also include a lot of performance information, including comparing how we are doing against our peers, in our Annual Report to residents which is published every autumn.