EastendHomes has received independent accreditation and praise from Tenant Empowerment Organisation TPAS for the way it involves and supports residents in the running of its organisation.
The TPAS accreditation is one of the most respected in the housing industry. It is a completely independent check, involving thorough research along with interviews of residents and staff. In its assessment EastendHomes demonstrated a commitment to resident involvement throughout its business. Valuing and supporting residents is one of the housing association’s core business values.
In particular, the TPAS assessor singled out EastendHomes’ Safe & Well Scheme as best practice. The initiative supports almost 60 OAP residents to stay independent in their homes through regular telephone calls.
Neil McAree, Chair of EastendHomes said:
"EastendHomes is delighted to receive the TPAS Accreditation. Their assessment showed that our residents' needs are at the heart of our business and there are many ways for them to influence and shape EastendHomes' services. We'd like to thank our residents who took part in the independent interviews and of course all our staff who are committed to value and support resident involvement. There is always room for improvement and we will be working to build on this success and respond quickly to the recommendations TPAS made for us.”